William F. Jaffé

Use of the Service Attribute Matrix To Measure Consumer Satisfaction

Barbara Almanza, William F. Jaffé, Lingchun Lin · Hospitality Research Journal · 1994 · 149 citations

Customer Satisfaction, Service Quality, Service Attribute Matrix +14

The different shades of responsibility: Examining domestic and international travelers' motivations for responsible tourism in India

Makarand Mody, Jonathon Day, Sandra Sydnor et al. · Tourism Management Perspectives · 2014 · 64 citations

Culture, Tourist Experience, Destination Marketing +12

Integrating country and brand images: Using the product—Country image framework to understand travelers' loyalty towards responsible tourism operators

Makarand Mody, Jonathon Day, Sandra Sydnor et al. · Tourism Management Perspectives · 2017 · 41 citations

Tourism Management, Culture, Brand Images +10

Examining the motivations for social entrepreneurship using Max Weber’s typology of rationality

Makarand Mody, Jonathon Day, Sandra Sydnor et al. · International Journal of Contemporary Hospitality Management · 2016 · 37 citations

Tourism Management, Tourism Supply, Rationality – +18

A Comparison of the Effects of Computer-Assisted Instruction With Printed Instruction On Student Learning in a Hospitality Management Course

William F. Jaffé · Hospitality Education and Research Journal · 1989 · 11 citations

Instructional Design, Learning Management System, Instructional Program +12