Concepedia

Jackie L.M. Tam

JL

Statistics

Publications

22

Citations

2K

H-Index

19

Active since

1995

Affiliations

Hong Kong Polytechnic University(Current)

Curtin University

Jackie L.M. Tam is an author at Hong Kong Polytechnic University specializing in marketing, business, and customer satisfaction.

Publications per year

1995–2018

22

Publications

22

Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model

Jackie L.M. Tam · Journal of Marketing Management · 2004 · 575 citations

Business, Marketing, Marketing Management +12

Demystifying Intercultural Service Encounters

Piyush Sharma, Jackie L.M. Tam, Namwoon Kim · Journal of Service Research · 2009 · 181 citations

Business, Marketing, Marketing Management +16

Brand familiarity: its effects on satisfaction evaluations

Jackie L.M. Tam · Journal of Services Marketing · 2008 · 125 citations

Business, Marketing, Marketing Management +15

Mapping relationships in China: <i>guanxi</i> dynamic approach

Yung Hou Wong, Jackie L.M. Tam · Journal of Business and Industrial Marketing · 2000 · 122 citations

Business, Marketing, Marketing Management +7

Intercultural service encounters (ICSE): an extended framework and empirical validation

Piyush Sharma, Jackie L.M. Tam, Namwoon Kim · Journal of Services Marketing · 2012 · 111 citations

Social Sciences, Hospitality Management, Social Psychology +9

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