Concepedia

Robert A. Orwig

RA

Statistics

Publications

6

Citations

329

H-Index

6

Active since

1997

Affiliations

Georgia College & State University(Current)

Mercer University

Robert A. Orwig is an author at Georgia College & State University specializing in management, business, and customer satisfaction.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionTotal Quality ManagementEngineeringConsumer ResearchStrategic ManagementIndustrial OrganizationDesign

Publications per year

1997–2012

6

Publications

6

Consumer experience tourism and brand bonding

Mark A. Mitchell, Robert A. Orwig · Journal of Product & Brand Management · 2002 · 93 citations

Customer Satisfaction, Consumer Research, Heritage Marketing +16

Web-enabled wireless technology: an exploratory study of adoption and continued use intentions

Andrew J. Setterstrom, John Pearson, Robert A. Orwig · Behaviour and Information Technology · 2012 · 57 citations

Exploratory Study, Customer Satisfaction, Behavioral Decision Making +21

An Empirical Investigation into the Validity of SERVQUAL in the Public Sector

Robert A. Orwig, John Pearson, Dan Cochran · Public Administration Quarterly · 1997 · 53 citations

Total Quality Management, Customer Satisfaction, Services Management +20

A violation of assumptions: Why TQM won't work in the ivory tower

Lawrence R. Jauch, Robert A. Orwig · Journal of Quality Management · 1997 · 50 citations

Total Quality Management, Engineering, Ivory Tower +7

An integrated view of project and quality management for project‐based organizations

Robert A. Orwig, Linda Brennan · International Journal of Quality & Reliability Management · 2000 · 47 citations

Total Quality Management, Project-based Organization, Construction Project Management +19

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