Antonio Navarro García

The impact of affective and cognitive app experiences on loyalty towards retailers

Sebastián Molinillo, Antonio Navarro García, Rafael Anaya‐Sánchez et al. · Journal of Retailing and Consumer Services · 2019 · 140 citations

Customer Experience, Customer Satisfaction, Online Customer Behavior +14

A naive Bayes strategy for classifying customer satisfaction: A study based on online reviews of hospitality services

Manuel J. Sánchez‐Franco, Antonio Navarro García, Francisco Javier Rondán Cataluña · Journal of Business Research · 2018 · 113 citations

Customer Experience, Customer Satisfaction, Service Quality +12

Project to improve knowledge management and key business results through the EFQM excellence model

Arturo Calvo‐Mora, Antonio Navarro García, Rafael Periáñez Cristóbal · International Journal of Project Management · 2015 · 108 citations

Total Quality Management, Business Intelligence, Project Management +12

External environment and the moderating role of export market orientation

Antonio Navarro García, Jorge Arenas-Gaitán, Francisco Javier Rondán Cataluña · Journal of Business Research · 2013 · 82 citations

Economics, International Business, Trade +4

Organizational learning capability and open innovation

Marta Peris‐Ortiz, Carlos Devece, Antonio Navarro García · Management Decision · 2018 · 69 citations · Full text

Innovation Evaluation, Innovation Adoption, Knowledge Creation +19