Concepedia

Arghya Ray

AR

20

Publications

1.5K

Citations

18

H-Index

2015

Active since

Affiliations

Indian Institute of Management Ranchi(Current)

Fore School of Management

International Management Institute

Sunway University

Adamas University

Arghya Ray is an author at Indian Institute of Management Ranchi specializing in management, marketing, and consumer research.

Top concepts

ManagementMarketingConsumer ResearchCommunicationCustomer SatisfactionInteractive MarketingUser ExperienceBusinessEngineeringConsumer Behavior

Publications per year

2015–2023

20

Publications

20

Why do people use food delivery apps (FDA)? A uses and gratification theory perspective

Arghya Ray, Amandeep Dhir, Pradip Kumar Bala et al. · Journal of Retailing and Consumer Services · 2019 · 569 citations

Food Choice, Gratification Theory Perspective, Food Marketing +15

User generated content for exploring factors affecting intention to use travel and food delivery services

Arghya Ray, Pradip Kumar Bala · International Journal of Hospitality Management · 2020 · 138 citations

Customer Satisfaction, Food Delivery Services, Food Delivery Systems +10

Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype

Rajat Kumar Behera, Pradip Kumar Bala, Arghya Ray · Information Systems Frontiers · 2021 · 113 citations

Natural Language Processing, Customer Satisfaction, Cognitive Chatbot +14

Innovation resistance theory perspective on the use of food delivery applications

Puneet Kaur, Amandeep Dhir, Arghya Ray et al. · Journal of Enterprise Information Management · 2020 · 111 citations

Exploring values affecting e-Learning adoption from the user-generated-content: A consumption-value-theory perspective

Arghya Ray, Pradip Kumar Bala, Yogesh K. Dwivedi · Journal of Strategic Marketing · 2020 · 69 citations

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