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Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype

Natural Language ProcessingCustomer SatisfactionCognitive ChatbotChatbotEngineeringConversational User InterfaceDialogue ManagementInteractive MarketingContextual Customer ServiceManagementUser ExperienceService InteractionHuman-computer InteractionConversational Recommender SystemConversation AnalysisCommunicationMarketing