Xinhua Guan

Reinterpreting the theory of planned behavior and its application to green hotel consumption intention

Shih‐Shuo Yeh, Xinhua Guan, Tai-Ying Chiang et al. · International Journal of Hospitality Management · 2020 · 129 citations

Customer Satisfaction, Green Marketing, Behavioral Decision Making +12

Exploring key factors influencing customer behavioral intention in robot restaurants

Xinhua Guan, Jinhong Gong, Mingjie Li et al. · International Journal of Contemporary Hospitality Management · 2021 · 99 citations

Customer Experience, Customer Satisfaction, Digital Marketing +25

Are you a tech-savvy person? Exploring factors influencing customers using self-service technology

Xinhua Guan, Lishan Xie, Wenguo Shen et al. · Technology in Society · 2021 · 69 citations

Customer Satisfaction, Self-service Technology, Interactive Marketing +9

Wellness tourism: customer-perceived value on customer engagement

Lishan Xie, Xinhua Guan, Yingxin He et al. · Tourism Review · 2021 · 64 citations

Customer Satisfaction, Tourism Management, Tourism Performance +17

Effect of hotel employees’ workplace friendship on workplace deviance behaviour: Moderating role of organisational identification

Wen-Long Zhuang, Kuan-Yang Chen, Chia‐Lin Chang et al. · International Journal of Hospitality Management · 2020 · 63 citations

Work Attitude, Workplace Deviance Behaviour, Social Identity +14