Jinhong Gong - Concepedia

Author

Jinhong Gong

South China Agricultural University

Also Known As

Gong Jinhong, Jin-Hong Gong, Jinhong Gong

Publications

290

Citations

H-Index

Concepts

All Affiliations

South China Agricultural University Guangdong University Of Finances and Economics Guangdong University of Finance National Chiayi University Sun Yat-sen University

About

Jinhong Gong is an author at South China Agricultural University specializing in business, customer satisfaction, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	5	5	236
2	Management	3	3	144
3	Engineering	1	1	22
4	Behavioral Sciences	1	1	99
5	Communication	1	1	99

Jinhong Gong

Publications

266

Citations

H-Index

Page 1

	Year	Citations
Exploring key factors influencing customer behavioral intention in robot restaurants Xinhua Guan, Jinhong Gong, Mingjie Li, International Journal of Contemporary Hospitality Management Customer ExperienceCustomer SatisfactionDigital MarketingConsumer ResearchKey Factors	2021	99
Monetary or nonmonetary compensation for service failure? A study of customer preferences under various loci of causality Hui Fu, Doris Chenguang Wu, Songshan Huang, International Journal of Hospitality Management Customer SatisfactionEconomicsVarious LociService QualityService Recovery	2015	47
Scale development of value co-destruction behavior in tourism Xinhua Guan, Jinhong Gong, Lishan Xie, Tourism Management Perspectives Customer SatisfactionTourism ManagementTourism CompetitivenessSocial ImpactBusiness	2020	45
Customer responses to integrity issues for travel services in China Jinhong Gong, Lishan Xie, Jiamin Peng, International Journal of Contemporary Hospitality Management Integrity ManagementCustomer SatisfactionCustomer ExperienceTourism SupplyCustomer Responses	2015	23
Trick or treat! How to reduce co-destruction behavior in tourism workplace based on conservation of resources theory? Xinhua Guan, Jinhong Gong, Tzung‐Cheng Huan Journal of Hospitality and Tourism Management Tourism ManagementCo-destruction BehaviorEngineeringResources TheoryManagement	2022	22
Facing AI with knowledge: an investigative study on the utilisation of service robots and employee knowledge management behaviours Xinhua Guan, Xiaoge Xu, Jinhong Gong, Current Issues in Tourism	2024	17
Exploring the critical attributes of robot chef restaurants and their impact on customer perceived value: a mixed-methods study Jinhong Gong, Xinhua Guan, Tzung‐Cheng Huan International Journal of Contemporary Hospitality Management	2024	13

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