Kemefasu Ifie

Antecedents of adaptive selling among retail salespeople: A multilevel analysis

Antonis C. Simintiras, Kemefasu Ifie, Alan Watkins et al. · Journal of Retailing and Consumer Services · 2013 · 47 citations · Full text

The effect of emotional positivity of brand-generated social media messages on consumer attention and information sharing

Jοãο S. Oliveira, Kemefasu Ifie, Martin Sýkora et al. · Journal of Business Research · 2021 · 46 citations

Customer Satisfaction, Consumer Attention, Social Media +14

Emotional intelligence in front-line/back-office employee relationships

Treasa Kearney, Gianfranco Walsh, Willy Barnett et al. · Journal of Services Marketing · 2017 · 45 citations · Full text

Customer Satisfaction, Job Performance, Human Resource Management +23

The dual threat of COVID-19 to health and job security – Exploring the role of mindfulness in sustaining frontline employee-related outcomes

Junyi Xie, Kemefasu Ifie, Thorsten Gruber · Journal of Business Research · 2022 · 30 citations · Full text

Organizations, Frontline Employee-related Outcomes, Healthy Work Environment +21

Customer orientation of frontline employees and organizational commitment

Kemefasu Ifie · Service Industries Journal · 2014 · 29 citations · Full text

Customer Satisfaction, Frontline Service Employees, Employee Attitude +15