Concepedia
Statistics
Publications
18
Citations
1.3K
H-Index
16
Active since
2000
Affiliations
University of Alabama at Birmingham(Current)
University of Cincinnati
College of Business Administration
Eric P. Jack is an author at University of Alabama at Birmingham specializing in business, management, and customer satisfaction.
Top concepts
BusinessManagementCustomer SatisfactionStrategic ManagementBusiness StrategyMarketingOperations ManagementOrganizational BehaviorEngineeringOrganizational Communication
Publications per year
2000–2020
Lessons learned from methodological triangulation in management research
Eric P. Jack, Amitabh S. Raturi · Management Research News · 2006 · 267 citations
Logistics Processes, Project Management, Volume Flexibility +16
Sources of volume flexibility and their impact on performance
Eric P. Jack, Amitabh S. Raturi · Journal of Operations Management · 2001 · 235 citations
Engineering, Flexible Manufacturing Technology, Volume Flexibility +18
Reverse logistics capabilities: antecedents and cost savings
Eric P. Jack, Thomas L. Powers, Lauren R. Skinner · International Journal of Physical Distribution & Logistics Management · 2010 · 177 citations
Customer Satisfaction, Logistics Capabilities, Management +15
Validating Key Results Linkages in the Baldrige Performance Excellence Model
James R. Evans, Eric P. Jack · Quality Management Journal · 2003 · 119 citations
Total Quality Management, Engineering, Job Performance +21
The Influence of Cognitive Dissonance on Retail Product Returns
Thomas L. Powers, Eric P. Jack · Psychology and Marketing · 2013 · 100 citations
Customer Satisfaction, Behavioral Decision Making, Consumer Appeal +12
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