Concepedia

Wanda M. Costen

WM

16

Publications

671

Citations

12

H-Index

2001

Active since

Affiliations

University of Tennessee at Knoxville(Current)

University of Nevada, Las Vegas

College of Charleston

Washington State University

Northern Arizona University

Wanda M. Costen is an author at University of Tennessee at Knoxville specializing in business, management, and education.

Top concepts

BusinessManagementEducationHospitalityHospitality ManagementMarketingHospitality IndustryCustomer SatisfactionCultureHuman Resources

Publications per year

2001–2017

16

Publications

16

The Impact of Training and Development on Employee Job Satisfaction, Loyalty, and Intent to Stay in the Lodging Industry

Wanda M. Costen, John Salazar · Journal of Human Resources in Hospitality & Tourism · 2011 · 176 citations

Customer Satisfaction, Education, Hospitality +19

Diversity management research in hospitality and tourism: past, present and future

Valentini Kalargyrou, Wanda M. Costen · International Journal of Contemporary Hospitality Management · 2017 · 123 citations

Tourism Literature, Culture, Tourism Management +15

Is the Glass Ceiling Unbreakable?

David L. Corsun, Wanda M. Costen · Journal of Management Inquiry · 2001 · 94 citations

Bureaucracy, Glass Ceiling Unbreakable, Business History +14

Accurately Assessing Expectations Most Important to Restaurant Patrons: The Creation of the DinEX Scale

John M. Antun, Robert E. Frash, Wanda M. Costen et al. · Journal of Foodservice Business Research · 2010 · 62 citations

Customer Satisfaction, Behavioral Decision Making, Digital Marketing +24

Where Everybody Knows Your Name: Homophily in Restaurant Atmospherics

Nathan Line, Rodney C. Runyan, Wanda M. Costen et al. · Journal of Hospitality Marketing & Management · 2011 · 32 citations

Customer Satisfaction, Consumer Research, Hospitality +18

Rows per page

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