20
Publications
1.9K
Citations
15
H-Index
1998
Active since
Kwok Fai Tso is an author at City University of Hong Kong specializing in engineering, business, and forecasting.
Top concepts
EngineeringBusinessForecastingData SciencePredictive AnalyticsFinanceManagementStatisticsMachine LearningEconomics
Publications per year
1998–2021
20
20
Consumer satisfaction index: new practice and findings
Lai K. Chan, Yer Van Hui, Hing Po Lo et al. · European Journal of Marketing · 2003 · 141 citations
Customer Satisfaction, Consumer Study, Consumer Research +17
Rows per page
1–5 of 20