M. Sajid Khan

The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges

Ki-Chan Nam, Christopher S. Dutt, Prakash K. Chathoth et al. · Electronic Markets · 2020 · 322 citations

Artificial Intelligence, Engineering, Automation +9

Smart City and Smart Tourism: A Case of Dubai

M. Sajid Khan, Mina Woo, Ki-Chan Nam et al. · Sustainability · 2017 · 259 citations · Full text

Tourism Supply, Engineering, Smart City +19

Blockchain technology for smart city and smart tourism: latest trends and challenges

Ki-Chan Nam, Christopher S. Dutt, Prakash K. Chathoth et al. · Asia Pacific Journal of Tourism Research · 2019 · 257 citations

Fintech, Tourism Transactions, Engineering +12

The Buy-in Benchmark: How Staff Understanding and Commitment Impact Brand and Business Performance

Kevin Thomson, Leslie de Chernatony, Lorrie Arganbright et al. · Journal of Marketing Management · 1999 · 234 citations

Customer Satisfaction, Internal Branding, Brand Strategy +19

Customer attitudes of stayers and defectors in B2B services: Are they really different?

Paul Williams, M. Sajid Khan, Nicholas J. Ashill et al. · Industrial Marketing Management · 2011 · 51 citations

Customer Experience, Customer Satisfaction, Business-to-business Research +10