Concepedia
Statistics
Publications
6
Citations
262
H-Index
Active since
2016
Affiliations
Bielefeld University(Current)
Catholic University of Eichstätt-Ingolstadt
University of Bayreuth
Nicola Bilstein is an author at Bielefeld University specializing in computing, service recovery, and communication.
Publications per year
2016–2024
Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others
Jens Hogreve, Nicola Bilstein, Kathrin Hoerner · Journal of Service Research · 2019 · 118 citations · Full text
Business, Marketing, Marketing Management +15
Unveiling the recovery time zone of tolerance: when time matters in service recovery
Jens Hogreve, Nicola Bilstein, Leonhard Mandl · Journal of the Academy of Marketing Science · 2017 · 83 citations
Computing, Operations Management, Fault Tolerance +13
Explaining social exchanges in information-based online communities (IBOCs)
Sabine Benoit, Nicola Bilstein, Jens Hogreve et al. · Journal of service management · 2016 · 21 citations · Full text
Social Sciences, Communication, Communication Theory +15
Give me your data and I’ll dress you: A two-sided messaging approach to address privacy concerns surrounding in-store technologies
Mohamed Souka, Nicola Bilstein, Reinhold Decker · Journal of Business Research · 2023 · 16 citations
Computing, Communication, Information Systems +11
Individualisation and individualised science across disciplinary perspectives
Marie I. Kaiser, Anton Killin, Anja‐Kristin Abendroth et al. · European Journal for Philosophy of Science · 2024 · 13 citations · Full text
Social Sciences, Psychology, Sociology +6
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