Concepedia

Leonhard Mandl

LM

Statistics

Publications

2

Citations

198

H-Index

2

Active since

2017

Affiliations

Catholic University of Eichstätt-Ingolstadt(Current)

Leonhard Mandl is an author at Catholic University of Eichstätt-Ingolstadt specializing in recovery speed, recovery time, and services marketing.

Publications per year

2017–2018

2

Publications

2

Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors

Leonhard Mandl, Jens Hogreve · Journal of Business Research · 2018 · 115 citations · Full text

Business, Marketing, Marketing Management +16

Unveiling the recovery time zone of tolerance: when time matters in service recovery

Jens Hogreve, Nicola Bilstein, Leonhard Mandl · Journal of the Academy of Marketing Science · 2017 · 83 citations

Computing, Operations Management, Fault Tolerance +13

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