Concepedia

Cathy Goodwin

CG

Statistics

Publications

21

Citations

2.2K

H-Index

18

Active since

1987

Affiliations

University of Alaska Fairbanks(Current)

University of Manitoba

Pennsylvania State University

University of Minnesota

University of California, Berkeley

Cathy Goodwin is an author at University of Alaska Fairbanks specializing in marketing, consumer behavior, and business.

Publications per year

1987–2014

21

Publications

21

Consumer responses to service failures: Influence of procedural and interactional fairness perceptions

Cathy Goodwin, Ivan Ross · Journal of Business Research · 1992 · 771 citations

Business, Marketing, Marketing Management +16

Privacy: Recognition of a Consumer Right

Cathy Goodwin · Journal of Public Policy & Marketing · 1991 · 389 citations

Law, Public Management, Public Policy +14

Communality as a Dimension of Service Relationships

Cathy Goodwin · Journal of Consumer Psychology · 1996 · 176 citations

Management, Organization Studies, Interpersonal Relationships +6

Consumer Evaluations of Responses to Complaints: What’s Fair and Why

Cathy Goodwin, Ivan Ross · Journal of Consumer Marketing · 1990 · 149 citations

Business, Marketing, Marketing Management +16

“I CAN DO IT MYSELF:” TRAINING THE SERVICE CONSUMER TO CONTRIBUTE TO SERVICE PRODUCTIVITY

Cathy Goodwin · Journal of Services Marketing · 1988 · 100 citations

Management, Hospitality Management, Guest Experience Management +12

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