Concepedia
Statistics
Publications
5
Citations
223
H-Index
Active since
2019
Affiliations
Guangdong University of Foreign Studies(Current)
Sun Yat-sen University
Guangdong Baiyun University
Lancaster University
Juanjuan Ou is an author at Guangdong University of Foreign Studies specializing in business, management, and marketing.
Top concepts
BusinessManagementMarketingTourismCustomer SatisfactionHospitality ManagementArtsHospitalityCommunicationHotel Industry
Publications per year
2019–2021
Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity
Juanjuan Ou, IpKin Anthony Wong, Catherine Prentice et al. · Journal of Hospitality & Tourism Research · 2019 · 74 citations
Customer Satisfaction, Relationship Chain, Service Research +14
The coevolutionary process of restaurant CSR in the time of mega disruption
Juanjuan Ou, IpKin Anthony Wong, GuoQiong Ivanka Huang · International Journal of Hospitality Management · 2020 · 61 citations · Full text
Coevolutionary Process, Restaurant Csr, Management +6
Evolution of hoteliers’ organizational crisis communication in the time of mega disruption
IpKin Anthony Wong, Juanjuan Ou, Andrew Wilson · Tourism Management · 2020 · 38 citations
Organizational Issue, Crisis Management, Hospitality +17
Strategic crisis response through changing message frames: a case of airline corporations
Juanjuan Ou, IpKin Anthony Wong · Current Issues in Tourism · 2020 · 37 citations
Destination green equity and its moderating role of travel satisfaction
IpKin Anthony Wong, Mengwei Vivienne Lu, Juanjuan Ou et al. · Journal Of Vacation Marketing · 2021 · 13 citations
Customer Satisfaction, Green Equity, Green Marketing +11
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