Concepedia

Thomas Ogoro Ombati

TO

Statistics

Publications

4

Citations

89

H-Index

4

Active since

2010

Affiliations

University of Nairobi(Current)

Thomas Ogoro Ombati is an author at University of Nairobi specializing in business, customer satisfaction, and marketing.

Top concepts

BusinessMarketingService QualityCustomer SatisfactionTotal Quality ManagementTourismEconomicsGeographyManagementGlobal Health

Publications per year

2010–2025

4

Publications

4

Service quality and customer satisfaction at Kenya Airways Ltd

Tirimba O. Manani, Richard Bitange Nyaoga, Robert Matwere Bosire et al. · Journals & Books Hosting (International Knowledge Sharing Platform) · 2013 · 28 citations · Full text

Total Quality Management, Customer Satisfaction, Kenya Airways +12

Belt and Road Initiative in Developing Countries: Lessons from Five Selected Countries in Africa

Robert Agwot Komakech, Thomas Ogoro Ombati · Sustainability · 2023 · 27 citations · Full text

Development Studies (Infrastructure Engineering), International Cooperation, Chinese Foreign Policy +28

Technology and service quality in the banking industry

Thomas Ogoro Ombati, Peterson Obara Magutu, Stephen Onserio Nyamwange et al. · 2010 · 24 citations

Total Quality Management, Customer Satisfaction, Service Quality +4

Resource-based view theory and its applications in supply chain management: A systematic literature review

Robert Agwot Komakech, Thomas Ogoro Ombati, Reuben Wambua Kikwatha et al. · Management Science Letters · 2025 · 10 citations · Full text

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