9
Publications
208
Citations
9
H-Index
2010
Active since
Richard Bitange Nyaoga is an author at University of Nairobi specializing in business, management, and marketing.
Top concepts
BusinessMarketingManagementFinanceFinancingAccountingService QualityFirm PerformanceCustomer SatisfactionTotal Quality Management
Publications per year
2010–2016
9
9
Service quality and customer satisfaction at Kenya Airways Ltd
Tirimba O. Manani, Richard Bitange Nyaoga, Robert Matwere Bosire et al. · Journals & Books Hosting (International Knowledge Sharing Platform) · 2013 · 28 citations · Full text
Total Quality Management, Customer Satisfaction, Kenya Airways +12
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