Concepedia

Knut Kvale

KK

Statistics

Publications

10

Citations

1K

H-Index

10

Active since

1990

Affiliations

Telenor (Norway)(Current)

SINTEF

University of South-Eastern Norway

Norwegian School of Economics

Knut Kvale is an author at Telenor (Norway) specializing in management, business, and language studies.

Top concepts

BusinessManagementLanguageMarketingLinguisticsCustomer JourneyCustomer ServiceSpeech RecognitionCustomer SatisfactionComputational Linguistics

Publications per year

1990–2018

10

Publications

10

Customer journeys: a systematic literature review

Asbjørn Følstad, Knut Kvale · Journal of Service Theory and Practice · 2018 · 361 citations

Customer Experience, Customer Satisfaction, Digital Marketing +18

Improving service quality through customer journey analysis

Ragnhild Halvorsrud, Knut Kvale, Asbjørn Følstad · Journal of Service Theory and Practice · 2016 · 256 citations · Full text

Total Quality Management, Customer Satisfaction, Customer Experience +18

Organizational Transformation Through Service Design

Seidali Kurtmollaiev, Annita Fjuk, Per E. Pedersen et al. · Journal of Service Research · 2017 · 109 citations

Innovation Adoption, Service Innovation, Education +18

EUROM-A Spoken Language Resource for the EU

Daniel Kwang Guan Chan, Adrian Fourcin, Daffyd Gibbon et al. · Conference of the International Speech Communication Association · 1995 · 104 citations

Applied Linguistics, Language Documentation, Speech Corpus +8

Developing Managerial Dynamic Capabilities: A Quasi-Experimental Field Study of the Effects of Design Thinking Training

Seidali Kurtmollaiev, Per E. Pedersen, Annita Fjuk et al. · Academy of Management Learning and Education · 2018 · 74 citations

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