Concepedia

Knut Kvale

KK

Statistics

Publications

10

Citations

1.1K

H-Index

10

Active since

1990

Affiliations

Telenor (Norway)(Current)

SINTEF

University of South-Eastern Norway

Norwegian School of Economics

Knut Kvale is an author at Telenor (Norway) specializing in customer experience management, customer journey management, and service design.

Publications per year

1990–2018

10

Publications

10

Customer journeys: a systematic literature review

Asbjørn Følstad, Knut Kvale · Journal of Service Theory and Practice · 2018 · 374 citations · Full text

Business, Marketing, Service Design +15

Improving service quality through customer journey analysis

Ragnhild Halvorsrud, Knut Kvale, Asbjørn Følstad · Journal of Service Theory and Practice · 2016 · 264 citations · Full text

Business, Quality Management, Service Design +15

Organizational Transformation Through Service Design

Seidali Kurtmollaiev, Annita Fjuk, Per E. Pedersen et al. · Journal of Service Research · 2017 · 112 citations

Management, Innovation Management, Organization Studies +11

EUROM-A Spoken Language Resource for the EU

Daniel Kwang Guan Chan, Adrian Fourcin, Daffyd Gibbon et al. · Conference of the International Speech Communication Association · 1995 · 105 citations

Language Studies, Linguistics, Applied Linguistics +9

Developing Managerial Dynamic Capabilities: A Quasi-Experimental Field Study of the Effects of Design Thinking Training

Seidali Kurtmollaiev, Per E. Pedersen, Annita Fjuk et al. · Academy of Management Learning and Education · 2018 · 77 citations

Management, Organization Studies, Organizational Behavior +16

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