Concepedia

Michael Nightingale

MN

Statistics

Publications

6

Citations

205

H-Index

6

Active since

1981

Affiliations

University of Surrey(Current)

Michael Nightingale is an author at University of Surrey specializing in business, management, and tourism.

Top concepts

BusinessTourismManagementHospitalityHospitality ManagementHospitality IndustryHospitality MarketingMarketingHotel IndustryService Quality

Publications per year

1981–2019

6

Publications

6

What are unit managers supposed to do? A contingent methodology for investigating managerial role requirements

Colin Hales, Michael Nightingale · International Journal of Hospitality Management · 1986 · 57 citations

Managerial Role Requirements, Managerial Aspect, Project Management +11

The Hospitality Industry: Defining Quality for a Quality Assurance Programme - A Study of Perceptions

Michael Nightingale · Service Industries Journal · 1985 · 53 citations

Total Quality Management, Customer Satisfaction, Hospitality Organisations +23

Tourism occupations, career profiles and knowledge

David Airey, Michael Nightingale · Annals of Tourism Research · 1981 · 32 citations

Performance Studies, Workforce Development, Tourism Occupations +2

The practice of hospitality management

Michael Nightingale · Tourism Management · 1983 · 32 citations

Hospitality Human Resources, Tourism Management, Hospitality Revenue Management +9

Targeting Service to Your Cusomr

Robert Lewis, Michael Nightingale · Cornell Hotel and Restaurant Administration Quarterly · 1991 · 21 citations

A A Service, Customer Satisfaction, Hospitality +18

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