Concepedia
Statistics
Publications
24
Citations
1.1K
H-Index
20
Active since
1986
Affiliations
University of Surrey(Current)
University of Westminster
Colin Hales is an author at University of Surrey specializing in management, business, and human resource management.
Top concepts
BusinessManagementHuman ResourcesOrganizational BehaviorOrganizational CommunicationManagement DevelopmentStrategic ManagementEducationHospitalityHospitality Management
Publications per year
1986–2010
Why do Managers Do What They Do? Reconciling Evidence and Theory in Accounts of Managerial Work
Colin Hales · British Journal of Management · 1999 · 132 citations
Causal Explanation, Human Resource Management, Organizational Behavior +16
Assessing the Quality of the Conference Hotel Service Product: Towards an Empirically Based Model
Usha Oberoi, Colin Hales · Service Industries Journal · 1990 · 125 citations
Total Quality Management, Customer Satisfaction, Revenue Management +15
Empowerment in five‐star hotels: choice, voice or rhetoric?
Colin Hales, Antonis Klidas · International Journal of Contemporary Hospitality Management · 1998 · 83 citations
Customer Satisfaction, Tourism Management, Hospitality +21
Leading Horses to Water? The Impact of Decentralization on Managerial Behaviour
Colin Hales · Journal of Management Studies · 1999 · 68 citations
Bureaucracy, Behavioural Assumptions, Managerial Aspect +13
AN INVESTIGATION OF THE RELATIONSHIP BETWEEN ORGANIZATIONAL STRUCTURE, MANAGERIAL ROLE EXPECTATIONS AND MANAGERS’ WORK ACTIVITIES
Colin Hales, Ziv Tamangani · Journal of Management Studies · 1996 · 67 citations
Organizational Structure Impinges, Organizational Characteristic, Education +18
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