Concepedia

Colin Hales

CH

24

Publications

1.1K

Citations

20

H-Index

1986

Active since

Affiliations

University of Surrey(Current)

University of Westminster

Colin Hales is an author at University of Surrey specializing in management, business, and human resource management.

Top concepts

BusinessManagementHuman ResourcesOrganizational BehaviorOrganizational CommunicationManagement DevelopmentStrategic ManagementEducationHospitalityHospitality Management

Publications per year

1986–2010

24

Publications

24

Why do Managers Do What They Do? Reconciling Evidence and Theory in Accounts of Managerial Work

Colin Hales · British Journal of Management · 1999 · 132 citations

Causal Explanation, Human Resource Management, Organizational Behavior +16

Assessing the Quality of the Conference Hotel Service Product: Towards an Empirically Based Model

Usha Oberoi, Colin Hales · Service Industries Journal · 1990 · 125 citations

Total Quality Management, Customer Satisfaction, Revenue Management +15

Empowerment in five‐star hotels: choice, voice or rhetoric?

Colin Hales, Antonis Klidas · International Journal of Contemporary Hospitality Management · 1998 · 83 citations

Customer Satisfaction, Tourism Management, Hospitality +21

Leading Horses to Water? The Impact of Decentralization on Managerial Behaviour

Colin Hales · Journal of Management Studies · 1999 · 68 citations

Bureaucracy, Behavioural Assumptions, Managerial Aspect +13

AN INVESTIGATION OF THE RELATIONSHIP BETWEEN ORGANIZATIONAL STRUCTURE, MANAGERIAL ROLE EXPECTATIONS AND MANAGERS’ WORK ACTIVITIES

Colin Hales, Ziv Tamangani · Journal of Management Studies · 1996 · 67 citations

Organizational Structure Impinges, Organizational Characteristic, Education +18

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