Jennifer Yee‐Shan Chang

Advancing on weighted PLS-SEM in examining the trust-based recommendation system in pioneering product promotion effectiveness

Mei Peng Low, Tat‐Huei Cham, Jennifer Yee‐Shan Chang et al. · Quality & Quantity · 2021 · 66 citations · Full text

Trust Metric, Customer Satisfaction, Interactive Marketing +12

Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty

Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, Xin‐Jean Lim et al. · International Journal of Hospitality Management · 2022 · 65 citations

Customer Satisfaction, Tourism Management, Interactive Marketing +8

Out of the way, human! Understanding post-adoption of last-mile delivery robots

Xin‐Jean Lim, Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah et al. · Technological Forecasting and Social Change · 2024 · 36 citations · Full text

One pie, many recipes: The role of artificial intelligence chatbots in influencing Malaysian solo traveler purchase intentions

Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, Xin‐Jean Lim et al. · Tourism Management Perspectives · 2023 · 33 citations · Full text

Chatbot, Engineering, Consumer Research +16

Why Not Travel to Malaysia? Variations in Inbound Tourists’ Perceptions toward Halal-Friendly Destination Attributes

M. Azali, Norazlyn Kamal Basha, Jennifer Yee‐Shan Chang et al. · Journal of Hospitality & Tourism Research · 2021 · 28 citations

Tourism Management, Tourism Performance, Tourism Supply +17