Kirti Dutta

Balanced scorecards in managing higher education institutions: an Indian perspective

Umashankar Venkatesh, Kirti Dutta · International Journal of Educational Management · 2007 · 162 citations

Education, Educational Development, Student Outcome +17

A Comparative Study of Consumers' Green Practice Orientation in India and the United States: A Study from the Restaurant Industry

Kirti Dutta, Umashankar Venkatesh, Gunae Choi et al. · Journal of Foodservice Business Research · 2008 · 151 citations

Service failure and recovery strategies in the restaurant sector

Kirti Dutta, Umashankar Venkatesh, H. G. Parsa · International Journal of Contemporary Hospitality Management · 2007 · 88 citations

Customer Experience, Customer Satisfaction, Consumer Research +18

Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India

Kirti Dutta, H. G. Parsa, Rahul Parsa et al. · Journal of Quality Assurance in Hospitality & Tourism · 2014 · 61 citations

Customer Satisfaction, Consumer Research, Foodservice System +18

Hospitality internship placements: analysis for United Kingdom and India.

Anjana Singh, Kirti Dutta · Journal of Service Research · 2010 · 37 citations

Tourism Management, Management, Hospitality Planning Management +9