Concepedia

Stephen K. Kwan

SK

15

Publications

694

Citations

12

H-Index

1985

Active since

Affiliations

San Jose State University(Current)

Northeastern University

IBM Research - Almaden

Aalto University

Stephen K. Kwan is an author at San Jose State University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingService DesignEngineeringSystems EngineeringDesignTechnologyService ManagementCustomer Satisfaction

Publications per year

1985–2020

15

Publications

15

Service Science, Management, Engineering, and Design (SSMED)

Jim Spohrer, Stephen K. Kwan · International Journal of Information Systems in the Service Sector · 2009 · 204 citations · Full text

Engineering, Services Management, Service Study +14

Multi-sided marketplaces and the transformation of retail: A service systems perspective

Mikko Hänninen, Lasse Mitronen, Stephen K. Kwan · Journal of Retailing and Consumer Services · 2019 · 85 citations · Full text

Electronic Marketplace, Customer Satisfaction, Service Research +11

From the store to omnichannel retail: looking back over three decades of research

Mikko Hänninen, Stephen K. Kwan, Lasse Mitronen · The International Review of Retail Distribution and Consumer Research · 2020 · 84 citations · Full text

Digital Marketing, Consumer Research, Buying Behavior +19

Commentary—Toward a Research Agenda for Human-Centered Service System Innovation

Paul P. Maglio, Stephen K. Kwan, Jim Spohrer · Service Science · 2015 · 76 citations

Engineering, Service Innovation, Human Resource Management +17

The Use of Autogenous Periosteal Grafts as Barriers for the Treatment of Intrabony Defects in Humans

Stephen K. Kwan, Vojislav Lekovic, Paulo M. Camargo et al. · Journal of Periodontology · 1998 · 63 citations

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