José Marcos Carvalho de Mesquita

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Publications

Citations

H-Index

Active since

2015

Affiliations

Universidade Fundação Mineira de Educação e Cultura(Current)

Kennesaw State University

Universidade Nove de Julho

José Marcos Carvalho de Mesquita is an author at Universidade Fundação Mineira de Educação e Cultura specializing in business, consumer satisfaction, and consumer behavior.

ORCID

Publications per year

2015–2024

Publications

Measuring the intention-behavior gap in service failure and recovery: the moderating roles of failure severity and service recovery satisfaction

José Marcos Carvalho de Mesquita, Hyunju Shin, André Torres Urdan et al. · European Journal of Marketing · 2023 · 38 citations

Business, Behavioral Sciences, Behavior Analysis +13

Determinants of Customer Inertia - An Investigation of Mobile Phone Services

José Marcos Carvalho de Mesquita, André Torres Urdan · Review of Business Management · 2019 · 13 citations · Full text

Business, Marketing, Marketing Management +17

Market Efficiency and Organizational Corruption: Study on the Impact on Shareholder Value

Renata Miari, José Marcos Carvalho de Mesquita, Daniel Jardim Pardini · Brazilian Business Review · 2015 · 10 citations · Full text

Business, Corporate Governance, Finance +10

The consequences of showrooming behaviour on customer satisfaction and loyalty

José Marcos Carvalho de Mesquita, Hyunju Shin, JOAO PAULO APARECIDO LONGUINHO et al. · International Journal of Retail & Distribution Management · 2024 · 10 citations

Business, Marketing, Marketing Management +17

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