Elisa K. Chan

Only time will tell: The changing relationships between LMX, job performance, and justice.

Sanghee Park, Michael C. Sturman, Chelsea Vanderpool et al. · Journal of Applied Psychology · 2015 · 74 citations

Lmx Literature, Job Performance, Education +17

ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?

Lisa C. Wan, Elisa K. Chan, Xiaoyan Luo · Annals of Tourism Research · 2020 · 72 citations · Full text

Infectious Disease Epidemiology, Preventive Medicine, Robots Come +11

When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation

Lisa C. Wan, Elisa K. Chan, Lei Su · International Journal of Hospitality Management · 2010 · 63 citations

Customer Satisfaction, Service Quality, Personal Similarity +12

Value co-creation in sport entertainment between internal and external stakeholders

Niclas Erhardt, Carlos Martin‐Rios, Elisa K. Chan · International Journal of Contemporary Hospitality Management · 2019 · 46 citations

Organizational Behavior, Management, Co-creation +17

How eco-certificate/effort influences hotel preference

Nan Xue, Elisa K. Chan, Lisa C. Wan · Annals of Tourism Research · 2023 · 28 citations

Tourism Management, Hospitality Marketing, Business +4