Concepedia

Gwen Fontenot

GF

6

Publications

456

Citations

6

H-Index

1992

Active since

Affiliations

University of Louisiana at Lafayette(Current)

Gwen Fontenot is an author at University of Louisiana at Lafayette specializing in business, management, and workforce development.

Top concepts

BusinessManagementMarketingHealth PolicyPublic HealthBehavioral ScienceCustomer SatisfactionWorkforce DevelopmentHealth Services ResearchHiv

Publications per year

1992–2011

6

Publications

6

Innovation in healthcare: Issues and future trends

Ramendra Thakur, Sonya Hsu, Gwen Fontenot · Journal of Business Research · 2011 · 258 citations

Nursing, Healthcare Provision, Healthcare Innovation +8

Customer satisfaction measurement and analysis using six sigma

Ravi S. Behara, Gwen Fontenot, Alicia B. Gresham · International Journal of Quality & Reliability Management · 1995 · 100 citations

Total Quality Management, Customer Satisfaction, Reliability +14

Customer process approach to building loyalty

Ravi S. Behara, Gwen Fontenot, Alicia B. Gresham · Total Quality Management · 2002 · 30 citations

Customer Experience, Customer Satisfaction, Relationship Marketing +12

Techniques for determining importance: Balancing scientific method and subjectivity

Gwen Fontenot, Lucy L. Henke, Kerry D. Carson et al. · Journal of Targeting Measurement and Analysis for Marketing · 2007 · 29 citations · Full text

Behavioral Sciences, Behavioral Decision Making, Bias +4

Structured Interview Questions for Selecting Productive, Emotionally Mature, and Helpful Employees

Kerry D. Carson, Paula Phillips Carson, Gwen Fontenot et al. · The Health Care Manager · 2005 · 24 citations

Behavioral Description Questions, Job Performance, Human Resource Management +19

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