José Ramos

Organizational justice and extrarole customer service: The mediating role of well-being at work

Carolina Moliner, Vicente Martínez‐Tur, José Ramos et al. · European Journal of Work and Organizational Psychology · 2008 · 169 citations

Effective Ercs, Customer Satisfaction, Employee Involvement +15

Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice¹

Vicente Martínez‐Tur, José María Peiró Silla, José Ramos et al. · Journal of Applied Social Psychology · 2006 · 166 citations

Customer Experience, Customer Satisfaction, Justice Perceptions +16

Relationships Between Organizational Justice and Burnout at the Work-Unit Level.

Carolina Moliner, Vicente Martínez‐Tur, José María Peiró Silla et al. · International Journal of Stress Management · 2005 · 163 citations

Organizations, Systemic Justice, Justice Strength +21

High commitment HR practices, the employment relationship and job performance: A test of a mediation model

Felisa Latorre, David Guest, José Ramos et al. · European Management Journal · 2016 · 136 citations

Employee Attitude, Employment Relationship, Mediation Model +9

Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions

Rosa M. Sánchez-Hernández, Vicente Martínez‐Tur, José Ramos · Total Quality Management & Business Excellence · 2009 · 57 citations