Mona I. Dakrory

A customer engagement framework for a B2B context

Youmna Mohamed Abdelghany Youssef, Wesley J. Johnston, Talaat Asaad AbdelHamid et al. · Journal of Business and Industrial Marketing · 2017 · 83 citations

Customer Satisfaction, Business-to-business Research, Consumer Research +21

Drivers of Mobile Payment Services Adoption: A Behavioral Reasoning Theory Perspective

Abdelkader M. A. Mobarak, Mona I. Dakrory, Mohamed M. Elsotouhy et al. · International Journal of Human-Computer Interaction · 2022 · 44 citations

Mediating Service Recovery Satisfaction in the Relationship between Internet Service Recovery and Customer Loyalty

Mauro Sciarelli, Abdelhakim A. Nagm, Mona I. Dakrory et al. · International Journal of Business and Management · 2017 · 15 citations · Full text

Customer Satisfaction, Service Recovery Satisfaction, Service Quality +13

Integrating ISS and SOR models to investigate the determinants of continuance intention toward using m-payment for donations (Sadaqah): the moderating role of Islamic religiosity

Mohamed M. Elsotouhy, Abdelkader M. A. Mobarak, Mona I. Dakrory et al. · International Journal of Bank Marketing · 2023 · 10 citations

An integrated model predicting the drivers of mobile payment outcomes: evidence from emerging markets

Mohamed M. Elsotouhy, Abdelkader M. A. Mobarak, Mona I. Dakrory et al. · EuroMed Journal of Business · 2023 · 10 citations