Grant Packard

Investigating Variation in Replicability

Richard Klein, Kate A. Ratliff, Michelangelo Vianello et al. · Social Psychology · 2014 · 1.2K citations · Full text

Engineering, Behavioral Decision Making, Social Psychology +21

Many Labs 2: Investigating Variation in Replicability Across Samples and Settings

Richard Klein, Michelangelo Vianello, Fred Hasselman et al. · Advances in Methods and Practices in Psychological Science · 2018 · 1K citations · Full text

Reproducibility Studies, Engineering, Online Experiment +20

Social Dollars: The Economic Impact of Customer Participation in a Firm-Sponsored Online Customer Community

Puneet Manchanda, Grant Packard, Adithya Pattabhiramaiah · Marketing Science · 2015 · 268 citations

Customer Satisfaction, Digital Marketing, Consumer Research +21

How Language Shapes Word of Mouth's Impact

Grant Packard, Jonah Berger · Journal of Marketing Research · 2016 · 181 citations

Behavioral Decision Making, Digital Marketing, Consumer Study +28

(I'm) Happy to Help (You): The Impact of Personal Pronoun Use in Customer–Firm Interactions

Grant Packard, Sarah G. Moore, Brent McFerran · Journal of Marketing Research · 2018 · 160 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +19