Robert McClelland

The development of a conceptual model of student satisfaction with their experience in higher education

Robert McClelland, John Dwyfor Davies · Quality Assurance in Education · 2008 · 363 citations

Critical Incident Technique, Student Retention, Performance Studies +10

Pressure groups and redistribution

Lorenzo Kristov, Peter H. Lindert, Robert McClelland · Journal of Public Economics · 1992 · 199 citations

Group Structure, Thermodynamic Equilibrium, Pressure Groups

Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context

Alexander Douglas, Robert McClelland, John Dwyfor Davies · Studies in Higher Education · 2014 · 162 citations · Full text

Customer Satisfaction, Student Retention, Student Satisfaction +13

Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment

Anh Thi Van Nguyen, Robert McClelland, Nguyen Hoang Thuan · Journal of Retailing and Consumer Services · 2021 · 99 citations

Customer Experience, Customer Satisfaction, Omnichannel Retailing Context +7

Prevalence and Associated Features of Epilepsy in Adults with Down's Syndrome

R. W. McVicker, O. E. P. Shanks, Robert McClelland · The British Journal of Psychiatry · 1994 · 87 citations

Neuropsychology, Corticobasal Degeneration, Neurological Disorder +16