Concepedia

Patrick Lentz

PL

4

Publications

224

Citations

4

H-Index

2005

Active since

Affiliations

TU Dortmund University(Current)

Patrick Lentz is an author at TU Dortmund University specializing in business, consumer research, and marketing.

Top concepts

BusinessMarketingConsumer ResearchInsuranceManagementConsumer BehaviorCustomer SatisfactionIndustrial OrganizationInstitutional Economics

Publications per year

2005–2010

4

Publications

4

How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings

David M. Woisetschläger, Patrick Lentz, Heiner Evanschitzky · Journal of Business Research · 2010 · 137 citations

Customer Satisfaction, Service Research, Management +10

Understanding Insurance Customer Dishonesty: Outline of a Moral-Sociological Approach

Johannes Brinkmann, Patrick Lentz · Journal of Business Ethics · 2006 · 53 citations

Moral Issue, Insurance, Business +1

First- and second-order effects of consumers’ institutional logics on firm–consumer relationships: A cross-market comparative analysis

Jagdip Singh, Patrick Lentz, Edwin J. Nijssen · Journal of International Business Studies · 2010 · 21 citations

Institutional Environment, Second-order Effects, Firm–consumer Relationships +6

Customer Portfolio Analysis: Applying Financial Risk and Volatility Measures to Customer Segmentation and Risk-Adjusted Lifetime Value Determination

Florian von Wangenheim, Patrick Lentz · SSRN Electronic Journal · 2005 · 13 citations · Full text

Rows per page

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