Concepedia

Khaled AL-Momani

KA

Statistics

Publications

1

Citations

28

H-Index

1

Active since

2010

Affiliations

Northern University of Malaysia(Current)

Khaled AL-Momani is an author at Northern University of Malaysia specializing in customer satisfaction, management, and interactive marketing.

Top concepts

BusinessMarketingManagementService QualityMarketing StrategyCustomer SatisfactionInteractive MarketingRelationship MarketingTotal Quality ManagementCustomer Relationship Management

Publications per year

2010–2010

1

Publications

1

The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services

Samsudin Wahab, Nor Azila Mohd Nor, Khaled AL-Momani · 2010 · 28 citations

Total Quality Management, Customer Satisfaction, Relationship Marketing +14

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