Yujie Zhan

Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives

Mo Wang, Hui Liao, Yujie Zhan et al. · Academy of Management Journal · 2011 · 527 citations

Customer Experience, Customer Satisfaction, Social Psychology +19

UNDERSTANDING NEWCOMERS’ ADAPTABILITY AND WORK‐RELATED OUTCOMES: TESTING THE MEDIATING ROLES OF PERCEIVED P–E FIT VARIABLES

Mo Wang, Yujie Zhan, Elizabeth A. McCune et al. · Personnel Psychology · 2011 · 169 citations

Individual Differences, Job Performance, Human Resource Management +18

Interpersonal Process of Emotional Labor: The Role of Negative and Positive Customer Treatment

Yujie Zhan, Mo Wang, Junqi Shi · Personnel Psychology · 2015 · 117 citations

Customer Experience, Customer Satisfaction, Social Psychology +25

Commuting stress process and self‐regulation at work: Moderating roles of daily task significance, family interference with work, and commuting means efficacy

Le Zhou, Mo Wang, Chu‐Hsiang Chang et al. · Personnel Psychology · 2017 · 84 citations

Family Interference, Individual Differences, Mediation Model +20

Visitors’ perception based on five physical senses on ecosystem services of urban parks from the perspective of landsenses ecology

Tianlong Zheng, Yingjie Yan, Hui Lü et al. · International Journal of Sustainable Development & World Ecology · 2020 · 49 citations