Concepedia

Hermansyur Hermansyur

HH

1

Publications

14

Citations

1

H-Index

2021

Active since

Affiliations

Pelita Harapan University(Current)

Hermansyur Hermansyur is an author at Pelita Harapan University specializing in customer satisfaction, service quality, and interactive marketing.

Top concepts

BusinessMarketingManagementService QualityConsumer ResearchMarketing StrategyCustomer SatisfactionInteractive MarketingTotal Quality Management

Publications per year

2021–2021

1

Publications

1

The Role of E-Services, Quality System and Perceived Value on Customer Satisfaction: An Empirical Study on Indonesian SMEs

Bunga Aditi, Hafizah Hafizah, Hermansyur Hermansyur · Journal of Industrial Engineering & Management Research · 2021 · 14 citations

Total Quality Management, Customer Satisfaction, Service Quality +13

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