Milos Bujisic

The effect of website features in online relationship marketing: A case of online hotel booking

Anil Bilgihan, Milos Bujisic · Electronic Commerce Research and Applications · 2014 · 309 citations

Relationship Marketing, Customer Satisfaction, Online Customer Behavior +10

Airport service quality drivers of passenger satisfaction

Vanja Bogicevic, Wan Yang, Anil Bilgihan et al. · Tourism Review · 2013 · 220 citations

Customer Satisfaction, Airport Management, Consumer Research +20

Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry

Anil Bilgihan, Fevzi Okumuş, Khaldoon Nusair et al. · Information Technology & Tourism · 2013 · 178 citations · Full text

Customer Experience, Customer Satisfaction, Flow Theory +13

The impact of traveler-focused airport technology on traveler satisfaction

Vanja Bogicevic, Milos Bujisic, Anil Bilgihan et al. · Technological Forecasting and Social Change · 2017 · 135 citations

Customer Satisfaction, Traveler Satisfaction, Airport Management +8

The effects of restaurant quality attributes on customer behavioral intentions

Milos Bujisic, Joe Hutchinson, H. G. Parsa · International Journal of Contemporary Hospitality Management · 2014 · 134 citations · Full text

Customer Satisfaction, Consumer Research, Hospitality +20