Concepedia

Giulia Pavone

GP

2

Publications

184

Citations

2

H-Index

2020

Active since

Affiliations

Université Toulouse-I-Capitole(Current)

Giulia Pavone is an author at Université Toulouse-I-Capitole specializing in technology, consumer behavior, and interactive marketing.

Top concepts

ArtsTrustMarketingManagementTechnologyCommunicationService QualityUser ExperienceConsumer BehaviorConsumer Research

Publications per year

2020–2022

2

Publications

2

Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures

Giulia Pavone, Lars Meyer‐Waarden, Andréas Munzel · Journal of Interactive Marketing · 2022 · 102 citations

How Service Quality Influences Customer Acceptance and Usage of Chatbots?

Lars Meyer‐Waarden, Giulia Pavone, Thanida Poocharoentou et al. · Journal of Service Management Research · 2020 · 82 citations · Full text

Customer Satisfaction, Chatbot, Behavioral Decision Making +25

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