Concepedia

Jyh‐Shen Chiou

JC

45

Publications

4.7K

Citations

34

H-Index

1998

Active since

Affiliations

National Chengchi University(Current)

National Chiayi University

Ming Chuan University

Shih Hsin University

Feng Chia University

Jyh‐Shen Chiou is an author at National Chengchi University specializing in marketing, management, and consumer research.

Top concepts

ManagementMarketingConsumer ResearchBusinessCustomer SatisfactionConsumer BehaviorInteractive MarketingSocial InfluenceDigital MarketingCommunication

Publications per year

1998–2023

45

Publications

45

Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework

Jyh‐Shen Chiou · Journal of the Academy of Marketing Science · 2006 · 651 citations

Customer Satisfaction, Satisfaction-loyalty Framework, Service Quality +9

The antecedents of consumers’ loyalty toward Internet Service Providers

Jyh‐Shen Chiou · Information & Management · 2003 · 369 citations

Customer Satisfaction, Digital Marketing, Management +7

How Much can you Trust Online Information? Cues for Perceived Trustworthiness of Consumer-generated Online Information

Lee–Yun Pan, Jyh‐Shen Chiou · Journal of Interactive Marketing · 2011 · 310 citations

Does Customer Knowledge Affect How Loyalty is Formed?

Jyh‐Shen Chiou, Cornelia Dröge, Sangphet Hanvanich · Journal of Service Research · 2002 · 277 citations

Customer Satisfaction, Employee Attitude, Organizational Communication +15

The Antecedents of Music Piracy Attitudes and Intentions

Jyh‐Shen Chiou, Chien-Yi Huang, Hsin-hui Lee · Journal of Business Ethics · 2005 · 272 citations

Music, User Perception, Music Piracy Attitudes +7

Rows per page

1–5 of 45