Yu-Chi Wu

Job stress and job performance among employees in the Taiwanese finance sector: The role of emotional intelligence

Yu-Chi Wu · Social Behavior and Personality An International Journal · 2011 · 108 citations · Full text

Employee Attitude, Stress Management Practices, Stress +14

Linkage between frontline employee service competence scale and customer perceptions of service quality

Yu-Chi Wu, Chin-Shih Tsai, Hsiao-Wen Hsiung et al. · Journal of Services Marketing · 2015 · 94 citations

Customer Satisfaction, Service Excellence, Psm Performance +18

Mechanisms Linking Ethical Leadership to Ethical Sales Behavior

Yu-Chi Wu · Psychological Reports · 2017 · 27 citations

Customer Satisfaction, Sales Ethics, Prosocial Behavior +15

The Effects of Gender Role on Perceived Job Stress

Yu-Chi Wu · 2010 · 18 citations

Workplace Psychology, Job Performance, Education +16

What do customers expect of travel agent–customer interactions? Measuring and improving customer experience in interactions with travel agents

Yu-Chi Wu, Hsiang-Ming Lee, Pin-Ru Liao · Journal of Travel & Tourism Marketing · 2018 · 17 citations

Customer Experience, Customer Satisfaction, Indirect Effect +22