Li‐Chun Hsu

Investigating Electronic Word-of-Mouth Effects on Online Discussion Forums: The Role of Perceived Positive Electronic Word-of-Mouth Review Credibility

Wen‐Hai Chih, Kaiyu Wang, Li‐Chun Hsu et al. · Cyberpsychology Behavior and Social Networking · 2013 · 91 citations

Customer Satisfaction, Reputation Management, Consumer Research +22

Investigating information sharing behavior: the mediating roles of the desire to share information in virtual communities

Dah‐Kwei Liou, Wen‐Hai Chih, Li‐Chun Hsu et al. · Information Systems and e-Business Management · 2015 · 65 citations

Social Media, Information Behavior, Social Computing +14

From disconfirmation to switching: an empirical investigation of switching intentions after service failure and recovery

Wen‐Hai Chih, Kaiyu Wang, Li‐Chun Hsu et al. · Service Industries Journal · 2011 · 62 citations

Customer Satisfaction, Service Failure, Behavioral Decision Making +15

Retaining customers after service failure recoveries: a contingency model

Kaiyu Wang, Li‐Chun Hsu, Wen‐Hai Chih · Managing Service Quality · 2014 · 58 citations

Customer Satisfaction, Consumer Research, Service Recovery Satisfaction +20

The antecedents and consequences of the perceived positive eWOM review credibility

Wen‐Hai Chih, Li‐Chun Hsu, Jaime Ortiz · Industrial Management & Data Systems · 2020 · 54 citations

Customer Satisfaction, Behavioral Decision Making, Fan Page +23