Giulio Ronzoni

The evolution of the customer delight construct

Edwin N. Torres, Giulio Ronzoni · International Journal of Contemporary Hospitality Management · 2017 · 51 citations · Full text

Customer Experience, Customer Satisfaction, Service Quality +12

Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects

Edwin N. Torres, Tingting Zhang, Giulio Ronzoni · International Journal of Hospitality Management · 2019 · 46 citations

Customer Experience, Customer Satisfaction, Service Quality +10

Consumer-led experience customization: a socio-spatial approach

Edwin N. Torres, Peter Lugosi, Marissa Orlowski et al. · Journal of service management · 2018 · 40 citations

Experience Customization, Digital Marketing, Consumer Research +23

The local food supply, willingness to pay and the sustainability of an island destination

Cathrine Linnes, Jeffrey Weinland, Giulio Ronzoni et al. · Journal of Hospitality and Tourism Insights · 2022 · 27 citations · Full text

Tourism Management, Tourism Performance, Tourism Supply +26

Emergency Remote Education and Its Impact on Higher Education: A Temporary or Permanent Shift in Instruction?

Cathrine Linnes, Giulio Ronzoni, Jerome Agrusa et al. · Education Sciences · 2022 · 23 citations · Full text

E-learning, Education, Online Learning +16