Concepedia

Michaël Flacandji

MF

5

Publications

125

Citations

5

H-Index

2018

Active since

Affiliations

Institut de Recherche en Gestion(Current)

Institut de Recherche en Gestion des Organisations

Université de Bordeaux

Kedge Business School

Michaël Flacandji is an author at Institut de Recherche en Gestion specializing in consumer research, consumer behavior, and management.

Top concepts

MarketingManagementConsumer BehaviorConsumer ResearchMemoryBusinessSocial SciencesUser ExperienceBrand ManagementCognitive Science

Publications per year

2018–2024

5

Publications

5

Remembering shopping experiences: The Shopping Experience Memory Scale

Michaël Flacandji, Nina Krey · Journal of Business Research · 2018 · 53 citations · Full text

Customer Satisfaction, Cognitive Science, Management +10

The relationship between retailer app use, perceived shopping value and loyalty: the moderating role of deal proneness

Michaël Flacandji, Mariana Vlad · International Journal of Retail & Distribution Management · 2022 · 35 citations · Full text

Consumer Uncertainty, Digital Marketing, Consumer Study +18

The effects of retail apps on shopping well-being and loyalty intention: A matter of competence more than autonomy

Michaël Flacandji, Mariana Vlad, Renaud Lunardo · Journal of Retailing and Consumer Services · 2024 · 14 citations · Full text

A time(ly) perspective of the service recovery paradox: How organizational learning moderates follow-up recovery effects

Renaud Lunardo, Julien Cusin, Michaël Flacandji · Journal of Business Research · 2023 · 13 citations · Full text

How can organizational tolerance toward frontline employees’ errors help service recovery?

Julien Cusin, Michaël Flacandji · Journal of Personal Selling and Sales Management · 2021 · 10 citations · Full text

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