Concepedia

Fredrik Ekdahl

FE

8

Publications

314

Citations

8

H-Index

1999

Active since

Affiliations

Linköping University(Current)

Karlstad University

ABB (Switzerland)

Mälardalen University

Fredrik Ekdahl is an author at Linköping University specializing in engineering, management, and software engineering.

Top concepts

ManagementEngineeringBusinessSoftware DesignSystems EngineeringSoftware EngineeringDesignMarketingSoftware MaintenanceCustomer Satisfaction

Publications per year

1999–2009

8

Publications

8

Conjoint analysis: A useful tool in the design process

Anders Gustafsson, Fredrik Ekdahl, Bo Bergman · Total Quality Management · 1999 · 94 citations

Total Quality Management, Customer Satisfaction, Engineering +18

Customer focused service development in practice – A case study at Scandinavian Airlines System (SAS)

Anders Gustafsson, Fredrik Ekdahl, Bo Edvardsson · International Journal of Service Industry Management · 1999 · 92 citations

Customer Satisfaction, Business Intelligence, Services Management +21

Integrating business and software development models

Christina Wallin, Fredrik Ekdahl, Stig Larsson · IEEE Software · 2002 · 52 citations

Software Maintenance, Engineering, Business Intelligence +18

Customer‐oriented service development at SAS

Fredrik Ekdahl, Anders Gustafsson, Bo Edvardsson · Managing Service Quality · 1999 · 17 citations

Customer Experience, Customer Satisfaction, New Standard +20

Software product integration: A case study-based synthesis of reference models

Stig Larsson, Petri Myllyperkiö, Fredrik Ekdahl et al. · Information and Software Technology · 2009 · 17 citations

Software Maintenance, Engineering, Software Product Integration +13

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