Concepedia
SSRN Electronic Journal · 2014 · 23 citations · 3 references
Open access
3
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree et al. · Journal of Marketing · 2000 · 2.9K citations
Customer Satisfaction, Self-service Technologies, Consumer Research +17
Red-Eye Blink, Bendy Shuffle, and the Yuck Factor: A User Experience of Biometric Airport Systems
M. Angela Sasse · IEEE Security & Privacy · 2007 · 45 citations
Engineering, Biometric Privacy, Information Security +21
Evaluation of automatic face recognition for automatic border control on actual data recorded of travellers at Schiphol Airport
Luuk Spreeuwers, Anne Hendrikse, K.J. Gerritsen · University of Twente Research Information · 2012 · 32 citations
Engineering, Biometrics, Information Forensics +16