Benchmarking--Measuring and Comparing for Continuous Improvement.

Abstract

One of the best ways to learn is by watching others. And, as Sue Henczel explains, benchmarking can be a great way for librarians to monitor libraries outside of their organization, as well as other departments within their organization, to see where they may be succeeding or failing. However, before beginning such an ambitious project, it is necessary to follow Henczel's advice and know what you are benchmarking against. Otherwise, your benchmarking effort could be for naught.