Tourism and hospitality management · 2009 · 26 citations · 0 references
ManagementHospitality ManagementHuman Resource ManagementHotel ManagementStrategic Human Resource ManagementWorkforce PlanningHospital Human Resource ManagementHospitality OperationsHotel Human Resource ManagementHuman CapitalHuman Resource PlanningHuman Resources SystemsHuman Capital Management
An enterprises human assets or, put more conventionally, its human resources tend to be one the most significant costs for most hospitality enterprises. In most hotels the payroll is the single biggest cost item, whilst in restaurants and bars it is usually second only to material costs. Furthermore, human resources are usually the first point of contact between an enterprise and its customers. The effective management of these human resources is therefore vital to the success of the enterprise.