AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker

Vedant Das Swain, Qiuyue Zhong, Jash Rajesh Parekh, Roy Zimmermann, Mary Czerwinski, Jina Suh, Varun Mishra, Koustuv Saha, Javier Hernandez

2025 · 17 citations · 100 references

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