How consumers respond to service failures caused by algorithmic mistakes: The role of algorithmic interpretability

Explainable Artificial Intelligence (XAI): Concepts, taxonomies, opportunities and challenges toward responsible AI

Alejandro Barredo Arrieta, Natalia Díaz-Rodríguez, Javier Del Ser et al. · Information Fusion · 2019 · 9K citations · Full text

Computing, Computer Science, Algorithms +10

Peeking Inside the Black-Box: A Survey on Explainable Artificial Intelligence (XAI)

Amina Adadi, Mohammed Berrada · IEEE Access · 2018 · 5.8K citations · Full text

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Artificial Intelligence in Service

Ming‐Hui Huang, Roland T. Rust · Journal of Service Research · 2018 · 3.3K citations

Management, Human Resource Management, Organizational Behavior +11

Towards A Rigorous Science of Interpretable Machine Learning

Finale Doshi‐Velez, Been Kim · arXiv (Cornell University) · 2017 · 3.2K citations · Full text

Computing, Computer Science, Artificial Intelligence +13

Algorithm aversion: People erroneously avoid algorithms after seeing them err.

Berkeley J. Dietvorst, Joseph P. Simmons, Cade Massey · Journal of Experimental Psychology General · 2014 · 2.5K citations

Business, Behavioral Sciences, Psychology +13