Ethically transformative experiences in hotels

The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

Business, Marketing, Advertising +2

The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders

Archie B. Carroll · Business Horizons · 1991 · 8.7K citations · Full text

Management, Organization Studies, Organizational Behavior +16

The emotional dog and its rational tail: A social intuitionist approach to moral judgment.

Jonathan Haidt · Psychological Review · 2001 · 7.9K citations

Social Sciences, Psychology, Social Psychology +13

Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior

Lois A. Mohr, Deborah J. Webb, Katherine Harris · Journal of Consumer Affairs · 2001 · 2.1K citations · Full text

Management, Marketing, Business Ethics +11

Dramas, Fields, and Metaphors: Symbolic Action in Human Society

James W. Fernández, Victor Turner · Journal for the Scientific Study of Religion · 1975 · 2.1K citations

Humanities, History, Religious Studies +9